Refund Policy

Our no-refunds policy

Arcaphyte does not offer discretionary refunds for digital software purchases, including change-of-mind purchases. Please review the product description, supported platforms, and release status before buying.

Your legal rights still apply

This policy does not exclude mandatory consumer rights, including any applicable withdrawal rights or remedies for faulty, misdescribed, or undelivered products. Eligibility depends on the laws that apply to your purchase. Downloading or using a product does not by itself remove rights that cannot legally be waived.

Purchases through Paddle

Paddle is the merchant of record for payments made through its checkout. Its Refund Policy and Buyer Terms also apply. Paddle may approve refunds under its own policy, including discretionary refunds, even though Arcaphyte does not offer them. This page does not override those terms or applicable law.

Payment or product problems

For technical problems, missing access, or an incorrect charge, email info@arcaphyte.com with your account email, order reference, and a description of the issue. Do not send passwords or full payment card details. We will help investigate.

For a refund or statutory withdrawal request concerning a Paddle transaction, use the support link in your receipt or visit Paddle buyer support. Submit requests within any applicable time limit. Contacting us does not restrict your right to contact Paddle or exercise a legal remedy.

When a refund is approved

Paddle handles approved payment refunds. Access associated with a fully refunded purchase will be revoked. A refund does not delete your own project files. See our Terms of Service for account and product access information.